Placing an order
How do I place an order?
Bring your media to a Costco Photo Center. We will properly scan your photo and process your order.
Can I get multiple versions of one photo for the cost of one photo?
Only one repaired photo is returned per photo. If you require multiple versions of the same photo, you must treat these as separate photo repair requests.
Can I put multiple photos in one scan?
Only one photo per scan, please.
What if I want a different background?
All photo elements must be provided by you. This will avoid speculation, as well as to comply copyright laws.
Low Resolution Image?
What are the file requirements?
What color space should I use?
What size JPEG should I Save As?
Can I provide a non JPEG file, like TIFF, RAW, or PSD, .Doc, BMP, GIF?
My image appears low resolution. What happened?
How long does it take to repair a photo?
How much is the service?
What is included in this price?
Do I need to get an estimate before repairing my photo?
What file size is returned?
Can I place an order at one Costco warehouse location, and pick up their order at a different location?
Please pick up your order at the location where order was placed.
Are there any photos that you cannot repair?
How do I process a refund?
Refunds are processed at your local warehouse.