Placing an order

How do I place an order?


Bring your media to a Costco Photo Center. We will properly scan your photo and process your order.




Can I get multiple versions of one photo for the cost of one photo?


Only one repaired photo is returned per photo. If you require multiple versions of the same photo, you must treat these as separate photo repair requests.




Can I put multiple photos in one scan?


Only one photo per scan, please.




What if I want a different background?


All photo elements must be provided by you. This will avoid speculation, as well as to comply copyright laws.




Low Resolution Image?


Consider that the print will appear dithered. If is a scanned image, re-scan the image and SCALE to target print size of 8x10.





File Requirements

What are the file requirements?


All photos at actual size by 300ppi, Scale to TARGET SIZE and save as JPEG




What color space should I use?


sRGB is the requested color space.




What size JPEG should I Save As?


Please save as maximum image quality size 10.




Can I provide a non JPEG file, like TIFF, RAW, or PSD, .Doc, BMP, GIF?


No. Our system will only accept JPEG files.




My image appears low resolution. What happened?


Please double check that the original provided to us is 300ppi.





General

How long does it take to repair a photo?


Our process is Quality driven. Photos are returned as soon as the images clear our own internal Quality Control process. Our service delivery commitment is within 7-business days.




How much is the service?


$29.99 Pre Paid - Flat rate, regardless of work requested.




What is included in this price?


(1) 5x7, (1) DVD.




Do I need to get an estimate before repairing my photo?


We offer one flat rate for all our work.




What file size is returned?


We return the same size file that is provided to us.




Can I place an order at one Costco warehouse location, and pick up their order at a different location?


Please pick up your order at the location where order was placed.




Are there any photos that you cannot repair?


Extremely low resolution images, like newsprint and camera phone images, and very out-of-focus photos offer the greatest repair challenges to customer satisfaction.




How do I process a refund?


Refunds are processed at your local warehouse.





Copyright Compliance

Can I submit a photo for repair that has a copyright or studio marking if I have a release letter?


Under no circumstances will we alter an image that has a copyright claimed.